Strategic Objective: Customer Centricity
The customer is always right!..or left? or sideways?
Customers are always facing all different directions--except the wrong direction.
However, your workforce needs to be facing one unified direction in order to achieve your customer centric strategy!
Organizations of all sizes and business models are setting customercentric goals for obvious reasons. However, few have mastered it.
Here's a quick guide on:
1. How customer centricity stands apart from other common strategic objectives
2. Embed Customer Centricity Everywhere